Delivery details & Terms & conditions.
Delivery terms and conditions
We only use reputable carriers. A signature is required on delivery. We only pass courier charges on to customers at cost. Our standard charges are for the United Kingdom only.
Hampers required to be despatched Overseas or to British Isles can be arranged; costs will be provided at the time an order is placed. please phone us to confirm exact charges by telephone 01323 412320.
Next Day Delivery
Provided you complete your purchase by 12.30pm (GMT) we will normally despatch your Hamper for delivery the next day. For Hampers ordered after the cut off point on a Thursday or on a Friday they will be delivered on a Monday. Note: This service is not available for Overseas, Highlands; and Islands. Hampers are normally sent via courier on a next day service, however we cannot guarantee this delivery so please allow 2-3 days.
If you would like to send a Hamper for delivery on a Saturday this will incur an extra cost, please call us on 01323 412320 and we can provide a quotation.
Overseas, Islands and UK Highlands
We only accept Hamper orders for fresh produce for delivery in the United Kingdom only.
Overseas Hamper Orders – It is not possible to track and guarantee deliveries in some parts of the world and at present we cannot accept orders for overseas
Hamper orders for delivery to the Scottish Highlands, Isles of Scilly, Northern Ireland, The Isle of Man and Scottish Islands do incur an extra charge and may take longer to arrive. Please contact us for a quotation 01323 412320
In the event of a delivery issue we contact the recipient using the telephone number provided at the point of order. We cannot accept responsibility for, the late delivery of Hampers in the event that the address is incomplete or incorrect, or due to adverse weather conditions or other causes beyond our reasonable control. We can however, track all United Kingdom and most overseas deliveries.
Loss or Damage
For goods damaged in transit you need to contact us within 48 hours of delivery. If the damage is not immediately evident the goods should be retained for inspection and returned at our expense if necessary.. All our parcels are sent via an insured service, requiring signature on delivery.
Safe Place to leave if recipient absent-
If you have provided us with an alternative point for delivery in addition to the main address in case the recipient is out the carrier will leave a card to notify the recipient of the location of the parcel. We recommend that you specify somewhere sheltered and out of view. If an alternative point is not nominated, the carrier at their discretion may leave the parcel in a safe place. If the parcel cannot be left safe the carrier will leave a card with contact details so that redelivery or collection can be arranged. An extra charge may be incurred. If the carrier does not receive a response to the card, they will return the Hamper to us after five working days. However, they are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned.
Christmas – during this very busy period we instruct carriers to leave deliveries in a safe dry location and put a card through the door to advise where the parcel has been left..
Terms & Conditions
Any orders placed through the Simply Sussex produce website are subject to these Terms and Conditions. Use of the website for unlawful purposes or for purposes other than those for which it is clearly intended, is strictly forbidden. We recommend you print a copy of these Terms and Conditions.
PaymentYou may pay by Visa, Mastercard, Maestro, Visa Debit or Debit card using Paypal service.
Please ensure you complete the details required – your card number, expiry date and 3 digit security code. If you are paying by Switch Debit Card you will also need to include the card issue number, or if paying by Maestro, the start date. The maximum number of days Hampers may be ordered and paid for is 120 days in advance of delivery, during which time the price will be held.
Delivery charges cover carriage, packaging costs and insurance.
▪ We operate a weekday 24 hour standard service to most parts of mainland U. K. for orders placed before 12.30pm Monday to Thursday. See delivery detail.
▪ Orders received after 12.30pm Thursday and during the day on Friday will normally be dispatched on the following Monday.
▪ Deliveries at weekends and Bank Holidays can be requested for an additional charge.
▪ We cannot guarantee deliveries if the reasons for delay are beyond our control.
If you have provided us with an alternative point for delivery in addition to the main address in the event that the recipient is absent the carrier will leave a card to notify the recipient of the location the parcel has been left. If an alternative point is not nominated, the courier at his discretion may leave the parcel in a safe place. If the parcel cannot be left safe the carrier will leave a card with contact details so that redelivery or collection can be arranged. An extra charge may be incurred. If the carrier doesn’t receive a response to the card, they will return the gift to us after five working days. However, they are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. If you need the parcel to be redelivered to a different address then you will need to notify us we will verify your details and once satisfied we will provide the courier with the new instructions.
We cannot be held responsible for (a) non-delivery if the address details are incorrect. The correct postcode is important. (b) Condition of the parcel and its contents if the recipient is not in to receive and sign for the parcel.
Non Availability and Substitution
Ready made Hampers: We will make every effort to supply the items described in the Hampers. However, in the event of supply difficulties, we reserve the right to substitute any items with replacements that are of equal quality and value. You have the right to decline any substituted items within 7 days of receipt of the replacement goods. We will either arrange to collect the items from your nominated address or ask you to send them back to us.
A refund, to the value of the goods returned in good order and any costs incurred sending them back to us, will be made within 30 days of our receipt of the goods.
Create your own Hamper: Individual items will be marked out of stock on the web-site.
We endeavour to ensure that the items we offer are always stocked however, our suppliers may experience difficulties.
Return and Exchange of Damaged Goods
We make every effort to supply goods to our customers in perfect condition. It is our policy to either replace damages goods or make a refund of the value of such goods together with your return delivery costs.
If goods are damaged in transit or found to be defective on arrival, you must notify us in writing or by email within 72 hours. Such goods must be returned for inspection. We will either arrange to collect them from your nominated address or ask you to send them back to us.
Provided the complaint is found to be valid, we will refund, the value of the goods returned and any costs incurred in sending them back to us. Payment will be made within 30 days of our receipt of the goods.
You will then receive a refund within 30 days of our receipt of the goods in good condition. We will not be responsible for the cost of returning the goods to us following cancellation. Refunds do not extend to any perishable items or to items that have been opened or unwrapped.
All prices include duty on alcohol charged at the rates prevailing. We reserve the right to amend prices according to any change imposed.
Prices and Payment
We reserve the right to adjust our prices and specifications of any item on the website at our discretion. Payment for goods, including delivery charges (if any), must be made at the point of order prior to despatch. For payments made by cheque Hampers will be despatched upon receipt of cleared funds.
Acceptance of Terms
Your access to and use of the Simply Sussex produce Website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The content of this Website does not constitute advice. Therefore, the contents of the Website should not be relied upon when making a decision.
Changes to Website
Simply Sussex produce reserves the right to:1) Change or remove (temporarily or permanently) any part of the Website without notice and you confirm that Simply Sussex produce shall not be liable to you for any such change;
2) Changes to these Terms and Conditions may be made at any time, and your continued use of the Website following any such change(s) shall be deemed to be your acceptance of such
Links to Third Party Websites
This Website may include links to third party websites that are controlled and maintained by others. Any link to other such websites is not an endorsement of such websites and you acknowledge and agree that Simply Sussex produce is not responsible for the content or availability of any such sites.
How to Order a hamper
Browse our products by first clicking on the category you'd like to view in the Our Shop tab
You'll see a selection of items in each category and these may spread over two or more pages.
To view an item in more detail and to see more images, click the item's image or the link beside it
To purchase an item click on the Add to Shopping trolley Button. You can enter the quantity here.
Your chosen item will be added to your Shopping Trolley. You'll be taken to the Cart where you can change the quantity of your chosen item (one item is automatically assumed) and just click the Update Basket button if you've made a change.
You can delete any item from your shopping basket by clicking the red X to the right of each item.
Go back to the Shop page or you can review your purchase(s) and click the Proceed to Checkout button to complete the transaction.
Complete the address for sending to if not your own.
Confirm your delivery information and specify any special delivery instructions.
Next choose PayPal for secure payment
Review your order and total cost including postage . Click the Confirm button.
You will receive an email confirmation of your payment from PayPal. You may then choose to save your postage and billing information by opening a PayPal account, or simply return to Simply Sussex Produce website. If you have a PayPal account you can login to review your transaction.
You will then be taken to PayPal's secure payments site where you can view the item in your Shopping Cart. We never see your Credit Card Details. PayPal will process your credit or debit card securely even if you do not have an account with them.